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Mar 17, 2020

Coronavirus Update: Volánbusz boarding and luggage handling rules have changed

In the interest of preventing the spread of the coronavirus infection, coach company Volánbusz has introduced emergency transportation and commercial measures.

Volánbusz has announced that its boarding and luggage handling rules have changed.

In the interest of preventing the spread of the coronavirus infection, coach company Volánbusz has introduced emergency transportation and commercial measures, including changes in the rules applicable to boarding and luggage handling.

According to the information released by the company, on national, suburban and regional services, season ticket holders can board via the rear doors, while front door boarding is only allowed for passengers who want to buy tickets.

Luggage handling rules will also change. The driver opens and closes the luggage space; however, luggage is deposited and removed by passengers.

With the exception of the Travel Center located at the Budapest Népliget coach station, service information points operating at bus stations will remain closed. At the same time, all information points will remain available by telephone, and other forms of passenger information, including signs, on site will also be available.

At ticket sales points and on services, student cards validated for the first half of the 2019/2020 school year will be accepted beyond March 31, and student card replacement certificates will be regarded as valid also in the absence of an original signature and stamp impression.

They are making special efforts to keep stations and vehicles clean, the floors and straps on buses are being cleaned with antiviral disinfectants, while work place toilets and bathrooms are being supplied with hand sanitizers on an ongoing basis.

In addition to the frequent cleaning of buses, bus drivers can minimize the threat of infection by frequently washing their hands with antiviral sanitizer. Volánbusz is asking everyone to pay particular attention to personal hygiene, to attempt to stop the further spread of the virus by washing their hands frequently and using tissues, and to only use the services of Volánbusz if they are not likely to be infected with the coronavirus.

For the time being, timetables will remain unchanged.

Passengers can remain informed about any changes in the company’s bus services, timetables and rules regarding the purchase of tickets and season tickets at the website volanbusz.hu/koronavirus.

A call center set up for advice on the coronavirus can be reached on +36-80-277-455 and +36-80-277-456 or by email koronavirus@bm.gov.hu